Live Chat Agent / Appointment Setter

Job Description:

We are seeking a motivated and tech-savvy Live Chat Agent / Appointment Setter to handle real-time communication with customers via live chat and support scheduling of appointments. This role combines customer service skills with strong organizational abilities to maintain an exceptional experience for our clients.

Key Responsibilities:

Respond to customer inquiries through live chat, email, and messaging platforms
Assist customers with information about products, services, pricing, and policies
Schedule and confirm appointments via online calendars and CRM tools
Follow up on leads and guide potential clients through the sales or booking process
Maintain a high level of professionalism, empathy, and product knowledge
Record customer interactions and appointment details accurately
Escalate complex issues to appropriate departments when needed
Meet daily/weekly performance goals (response time, appointment targets, etc.)

Qualifications:

High school diploma or equivalent (Post-secondary is a plus)
1+ year of customer service, call center, or virtual assistant experience
Excellent written communication and interpersonal skills
Ability to multitask in a fast-paced online environment
Proficiency in live chat tools (e.g., Intercom, LiveChat, Zendesk) and CRM systems
Reliable internet connection and a quiet, professional remote workspace (for remote roles)

Benefit:

Life insurance
401(k) 6% employer match
10 days paid leave
Flexible work schedule
Dependent Care Account
Health Club Membership (up to $50 per month)
Accident and Critical Illness Insurance
College tuition for children of employees