Customer Care

Join Our Team and Be Part of the Fashion Rental Revolution!

Are you ready to apply your customer service and admin expertise to make a meaningful impact in the sustainable fashion industry? We're looking for a dedicated individual to help ensure seamless order deliveries and provide excellent support to our fashion community of lenders and renters.

Your Role in Customer Care:

• Be the first point of contact for customer inquiries via phone, email, WhatsApp, and Instagram.

• Provide support to lenders and renters, escalating issues as needed.

• Enhance our Instagram customer service and manage community engagement.

Your Role in Logistics:

• Coordinate deliveries with logistics partners for smooth and timely order fulfillment.

• Manage order bookings, scheduling, and tracking.

• Oversee our try-on service, facilitating communication between lenders & renters.

• Handle dry-cleaning logistics and ensure clear communication.

Your Role in General Administration:

• Fashion and product research

• Assist with data entry, research, and daily administrative tasks.

• Support product uploads and scheduling activities.

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Core competencies:

This is a fantastic opportunity for you to join a high performing and close-knit team of women who love fashion and customer service.

• Excellent Communication Skills – Strong verbal and written English skills with the ability to adapt messaging based on customer needs and scenarios.
  
  
• Multitasking & Time Management – Ability to manage multiple customer conversations and operational tasks simultaneously.
  
  
• Customer-Centric Mindset – Provide a positive, solution-oriented customer experience with professionalism, patience, and empathy.
  
  
• Proactive Problem-Solving –Think on your feet and resolve issues independently.
  
  
• Organizational Skills & Attention to Detail – Keeping track of logistics, customer interactions, and admin tasks accurately.
  
  
• Time Management – Effectively prioritizing tasks and managing workload in a fast-paced environment.
  
  
• Resilience & Adaptability – Staying composed under pressure and adjusting to changing priorities.
  
  
• Digital & Social Media Skills – Comfortable managing customer interactions via WhatsApp, Instagram, and email.

If you have strong communication skills and a customer-focused mindset, we’d love to hear from you!