Civil Enforcement Officer

Job Purpose:

To enforce on-street and off-street parking restrictions in accordance with legislation and council policies. The goal is to improve compliance, reduce congestion, and enhance safety by issuing Penalty Charge Notices (PCNs) in a professional and courteous manner.

Key Responsibilities:

• Patrol designated areas to identify parking violations.

• Issue PCNs in line with legal and procedural standards.

• Maintain detailed and accurate records using handheld devices and body-worn cameras.

• Report issues such as damaged signs, abandoned vehicles, or enforcement obstacles.

• Provide witness statements or attend hearings when needed.

• Deliver excellent customer service and handle public inquiries tactfully.

• Maintain equipment and uniform to required standards.

• Collaborate with other teams and law enforcement when required.

Experience & Skills Required:

• Minimum 2 years’ experience in parking enforcement.

• Strong understanding of parking legislation and enforcement protocols.

• Able to communicate effectively in challenging situations.

• Familiarity with health and safety practices in lone working environments.

• Experience with handheld ticketing devices and enforcement software.

Working Conditions:

• Shift-based role including early mornings, evenings, weekends.

• Must be willing to work outdoors in all weather conditions.

• Ability to work alone or in a team.

• Full driving license and/or CBT certificate preferred.

• Basic DBS clearance required.

Competencies:

• Clear and respectful communication.

• Strong customer service orientation.

• Accountability for results and continuous improvement.

• Adaptability to change.

• Respect for equality, diversity, and confidentiality standa