McGraw Hill Bilingual Spanish Inbound CSR - 10.16.25

Company:QUANTUM Virtual Workforce
Location:Remote, United States
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About QUANTUM Virtual Workforce

QUANTUM Virtual Workforce is dedicated to creating meaningful connections between skilled independent 1099 agents and premier remote opportunities. Our mission is to empower professionals to work from the comfort of their homes while delivering top-quality support to some of the world’s leading brands.

We are excited to introduce an excellent new opportunity with McGraw Hill, one of the most respected and recognized names in the education industry. This role is a perfect fit for individuals who are motivated, adaptable, and eager to enjoy the flexibility of remote work. If you are looking for independence, control over your schedule, and the satisfaction of providing exceptional customer experiences, this position could be an ideal match for you.

As part of the QUANTUM Virtual Workforce network, you’ll gain access to exclusive projects, competitive pay, and the freedom to create a schedule that works for you. This is not just another work-from-home role—it’s a chance to take control of your professional journey and align with a company that values growth and performance.

About the Client

McGraw Hill is a leading American educational publishing and learning science company dedicated to improving learning outcomes through research-based solutions. They specialize in producing textbooks, adaptive learning platforms, digital tools, and educational content for students and educators from kindergarten to higher education. Founded in 1888, McGraw Hill continues to serve schools, colleges, and professionals worldwide, focusing on subjects such as math, science, reading, and business.
For more information, please visit:
https://www.mheducation.com/

Work Schedule

As an independent 1099 agent, you have the flexibility to create your own schedule. QUANTUM Virtual Workforce only asks that agents commit to a minimum of 40 hours per week, which you can schedule in the way that best fits your lifestyle and obligations.

Training

Daily training attendance is mandatory and will take place Monday – Friday from 9:00 AM to 3:00 PM EST. Training is structured in two phases:

  • Phase I: October 16, 2025 – November 5, 2025

  • Phase II: November 6, 2025 – November 13, 2025

Revenue Rates:

  • $7.64/hour during training

  • $11/hour during & after certification 

What You’ll Do

  • Engage with customers in Spanish and English, primarily through chat and email (phone support will be added shortly after program launch)

  • Provide assistance with registration, login issues, and account setup, ensuring each customer receives clear and accurate guidance

  • Deliver high-quality support for common concerns such as course codes, profile settings, product activation, and access errors

  • Troubleshoot technical and account-related issues using internal tools and reference materials

  • Use McGraw Hill’s support portals, documentation, and FAQs to resolve issues efficiently

  • Document all customer interactions thoroughly, including issue details, resolution steps, and any follow-up actions

What’s Expected from a Great Agent

  • Fluent in business and conversational Spanish and English

  • Excellent problem-solving and analytical skills

  • Strong ability to remain calm under pressure, with patience and empathy

  • Professional verbal and written communication skills

  • Commitment to delivering exceptional customer service in every interaction

Requirements

  • A positive, professional attitude

  • A quiet, distraction-free work environment suitable for remote work

  • A computer that meets the following specs:

    • Supported resolutions:

      • 2K Monitors: Up to 4 monitors (2560x1600 pixels max per monitor)

      • 4K Monitors: Up to 2 monitors (4096x2160 pixels max per monitor)

    • Memory: 8 GB minimum

    • Dual monitors required

    • Must be running the latest version of Windows 11, fully updated with no pending patches

  • Hardwired internet connection

  • Hardwired USB noise-canceling headset with phone-quality audio

Why Choose QUANTUM Virtual Workforce?

When you partner with QUANTUM, you’re not just another agent—you’re part of a team that invests in your success:

  • We Cover Key Fees – No hidden surprises. QUANTUM covers the platform access and client certification fees, saving you money upfront.

  • Certification Bonus After 90 Days – Complete 90 days in good standing and receive a bonus equal to the cost of your drug test and background check.

  • Exclusive Agent Perks 

  • Hotel & Travel Discounts

  • Pet Insurance

  • Shopping & Entertainment Savings

  • Exclusive Wellness Programs and so much more!

  • Support Every Step of the Way – From enrollment to certification, our team is here to help you succeed and hit the ground running.

Steps to Get Started

Getting started is easy! Here’s what the process looks like:

  1. Apply – Submit your interest to join our virtual workforce.

  2. Enroll – Choose your client opportunity and complete the enrollment process.

  3. Drug Screening – Complete your mandatory screening.

  4. Background Check – Ensure compliance for your role.

  5. System & Equipment Check – Make sure your tech meets requirements.

  6. Attend Day One – Show up ready to learn, and you’re on your way!


Want to learn more about QUANTUM Virtual Workforce? Visit us here: https://www.quantumvirtualworkforce.com/



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