| Company: | QUANTUM Virtual Workforce |
| Location: | Remote, United States |
About QUANTUM Virtual Workforce
QUANTUM Virtual Workforce is dedicated to creating meaningful connections between skilled independent 1099 agents and premier remote opportunities. Our mission is to empower professionals to work from the comfort of their homes while delivering top-quality support to some of the world’s leading brands.
We are thrilled to share an exciting new opportunity with MSC Cruises, a global leader in delivering unforgettable travel experiences at sea. This role is ideal for individuals who are passionate about creating memorable customer experiences while enjoying the flexibility of working from home.
As part of the QUANTUM Virtual Workforce network, you’ll gain access to exclusive projects, competitive pay, and the freedom to create a schedule that works for you. This is not just another work-from-home role—it’s a chance to take control of your professional journey and align with a company that values growth and performance.
The MSC Cruises experience embodies the elegant side of the Mediterranean to create unique and unforgettable emotions for guests, through the discovery of the world’s cultures, beauties, and tastes. MSC Cruises translates its passion for the sea into a commitment to excellence in hospitality, professionalism, dedication, and mastery of every single detail to ensure the complete happiness and satisfaction of each and every guest.
For more information about MSC Cruises review the client’s website https://www.msccruisesusa.com
As an independent 1099 agent, you have the flexibility to create your own schedule. QUANTUM Virtual Workforce only asks that agents commit to a minimum of 40 hours per week, which you can schedule in the way that best fits your lifestyle and obligations.
MSC has hours available Monday - Friday 9am to 6pm EST (Agents must work at least 3 hours on Mondays)
Daily training attendance is mandatory and will take place Monday – Friday from 9:00 AM to 3:00 PM EST. Training is structured in two phases:
Phase I: September 22, 2025 - October 10, 2025
Phase II: October 14, 2025 - October 15, 2025 *No class on October 13th*
$10/hour, paid every Friday after certification is complete
Speak Spanish fluently and pass a Spanish-language assessment.
Respond to general inquiries regarding cruise options and services.
Describe booking options and guide customers through the process.
Explain the billing process and payment options.
Accept and process requests for informational materials.
Research and resolve customer complaints promptly and professionally.
Answer billing clarification questions.
Transfer calls to Post-Client Customer Service when needed.
Provide additional services as required by the client.
Sales skills with the ability to multitask and take quick notes.
Strong knowledge of geography to assist with cruise destinations.
Outstanding problem-solving abilities and adaptability.
Patience, empathy, and professionalism under pressure.
Excellent verbal and written communication skills.
Delivering friendly, knowledgeable, and eloquent customer service at all times.
A positive, professional attitude
A quiet, distraction-free work environment suitable for remote work
A computer that meets the following specs:
Operating System: Most recent version of Windows 11, fully updated (no pending updates).
Headset: USB noise-cancelling headset with phone-quality audio (required for training and servicing).
Wireless headsets are not supported.
Browser: Google Chrome, version 77 or higher.
.NET Framework: Version 3.5 or higher.
Dual Monitors: Recommended (not required) for optimal productivity.
When you partner with QUANTUM, you’re not just another agent—you’re part of a team that invests in your success:
We Cover Key Fees – No hidden surprises. QUANTUM covers the platform access and client certification fees, saving you money upfront.
Certification Bonus After 90 Days – Complete 90 days in good standing and receive a bonus equal to the cost of your drug test and background check.
Exclusive Agent Perks
Hotel & Travel Discounts
Pet Insurance
Shopping & Entertainment Savings
Exclusive Wellness Programs and so much more!
Support Every Step of the Way – From enrollment to certification, our team is here to help you succeed and hit the ground running.
Getting started is easy! Here’s what the process looks like:
Apply – Submit your interest to join our virtual workforce.
Enroll – Choose your client opportunity and complete the enrollment process.
Drug Screening – Complete your mandatory screening.
Background Check – Ensure compliance for your role.
System & Equipment Check – Make sure your tech meets requirements.
Attend Day One – Show up ready to learn, and you’re on your way!
Want to learn more about QUANTUM Virtual Workforce? Visit us here:
https://www.quantumvirtualworkforce.com/
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