Disney Dining Inbound Customer Service - 11.17.25

About QUANTUM Virtual Workforce

QUANTUM Virtual Workforce is dedicated to creating meaningful connections between skilled independent 1099 agents and premier remote opportunities. Our mission is to empower professionals to work from the comfort of their homes while delivering top-quality support to some of the world’s leading brands.

We are thrilled to share an exciting new opportunity with Disney Dining, a division of Walt Disney Parks and Resorts—one of the world’s most beloved providers of family travel and leisure experiences. This role is perfect for individuals who love helping others, value exceptional customer service, and want to bring a bit of Disney magic to every interaction—all while working from home.

As part of the QUANTUM Virtual Workforce network, you’ll gain access to exclusive projects, competitive pay, and the freedom to create a schedule that works for you. This is not just another work-from-home role—it’s a chance to take control of your professional journey and align with a company that values growth, service excellence, and performance.

About the Client

Walt Disney Parks and Resorts is one of the world’s leading providers of family travel and leisure experiences, giving millions of guests each year the chance to spend time with family and friends, making memories that last a lifetime. Through Disney Dining, guests can make dining and activity reservations at Walt Disney World (WDW) while receiving world-class customer service that reflects the magic of the Disney experience.

For more information about Disney, visit https://disneyworld.disney.go.com/

Work Schedule

As an independent 1099 agent, you have the flexibility to create your own schedule. QUANTUM Virtual Workforce only asks that agents commit to a minimum of 40 hours per week, which you can schedule in the way that best fits your lifestyle and obligations.

Available Intervals: 365 days a year, between 7:00 AM – 11:00 PM EST
(Agents must commit to at least 5 hours on either Saturday, Sunday, or a combination of both.)

Training

Daily training attendance is mandatory and will take place Monday – Friday from 6:00 PM – 10:00 PM EST.

Phase I: November 17, 2025 – December 15, 2025
No class on November 27, 28, or December 1

Training includes instructor-led sessions and self-study modules. 100% attendance in instructor-led sessions is strongly encouraged for success.

Pay Rate

$7.25/hour during and after training

What You’ll Do

• Take inbound customer service calls from Walt Disney World guests looking to make dining and children’s activity reservations

• Provide high-level customer service by helping guests match their preferences with the best Disney experiences and services

• Navigate multiple systems to assist guests with reservations, cancellations, and modifications

• Use strong communication and problem-solving skills to ensure every guest feels the Disney magic

• Maintain detailed and accurate documentation of each interaction

What’s Expected from a Great Agent

• Excellent written and verbal communication skills

• Strong problem-solving ability and attention to detail

• Patience, empathy, and professionalism under pressure

• Genuine enthusiasm for helping others and delivering a positive experience

• Ability to work independently and manage multiple tasks efficiently

Requirements

• A quiet, distraction-free work environment suitable for remote work

• Positive, professional attitude and reliable attendance

• Dual monitors required

• Computer specs:

  • Windows 11 (fully updated, no pending patches)

  • Memory: 8 GB minimum

  • Hardwired internet connection

  • Hardwired USB noise-canceling headset (no Bluetooth)

  • Smartphone or tablet capable of downloading a security token app

Why Choose QUANTUM Virtual Workforce?

When you partner with QUANTUM, you’re not just another agent—you’re part of a team that invests in your success.

We Cover Key Fees – QUANTUM covers the platform access and client certification fees, saving you money upfront.
Certification Bonus After 90 Days – Complete 90 days in good standing and receive a bonus equal to the cost of your drug test and background check.
Exclusive Agent Perks

• Hotel & Travel Discounts

• Pet Insurance

• Shopping & Entertainment Savings

• Exclusive Wellness Programs and so much more!
  Support Every Step of the Way – From enrollment to certification, our team is here to help you succeed and hit the ground running.

Steps to Get Started

Getting started is easy! Here’s what the process looks like:
1. Apply – Submit your interest to join our virtual workforce.
2. Enroll – Choose your client opportunity and complete the enrollment process.
3. Drug Screening – Complete your mandatory screening.
4. Background Check – Ensure compliance for your role.
5. System & Equipment Check – Make sure your tech meets requirements.
6. Attend Day One – Show up ready to learn, and you’re on your way!

Want to learn more about QUANTUM Virtual Workforce? Visit us here: https://www.quantumvirtualworkforce.com/