| Company: | QUANTUM Virtual Workforce |
| Location: | Remote, United States |
About QUANTUM Virtual
Workforce
QUANTUM Virtual Workforce is dedicated to creating meaningful
connections between skilled independent 1099 agents and premier
remote opportunities. Our mission is to empower professionals to
work from the comfort of their homes while delivering top-quality
support to some of the world’s leading brands.
We are thrilled to share an exciting new opportunity with WEC Energy Group, one of the nation’s largest and most respected utility companies. This role is ideal for bilingual (Spanish/English) professionals who are passionate about helping customers and enjoy providing knowledgeable, reliable support in a fast-paced, service-driven environment.
As part of the QUANTUM Virtual Workforce network, you’ll gain access to exclusive projects, competitive pay, and the flexibility to create a schedule that works for you.
About the Client
WEC Energy Group serves more than 4.6 million customers across
Wisconsin, Illinois, Michigan, and Minnesota, delivering safe,
reliable, and responsible energy services. Their customer care
teams play a vital role in ensuring client satisfaction through
clear communication, empathy, and accurate service delivery.
For more information about WEC Energy Group, visit https://www.wecenergygroup.com/
Work Schedule
As an independent 1099 agent, you have the flexibility to create
your own schedule. QUANTUM Virtual Workforce only asks that agents
commit to a minimum of 40 hours per week.
Available Intervals:
Monday – Friday: 24 hours a day
Saturday: 8:00 AM – 4:00 PM
EST
(4 hours required on
Mondays)
Training
Daily training attendance is mandatory and will take place Monday –
Friday from 9:00 AM – 3:00 PM EST.
Phase I: November 12, 2025 –
December 9, 2025
Phase II: December 10, 2025 – December 23, 2025
No class on November 27 or
28
Pay Rate
$7.64/hour during training
$12/hour after certification
What You’ll Do
Handle inbound customer care calls in English and Spanish
Answer billing questions and process deferrals or installment plans
Identify customer needs and recommend appropriate plans
Retain customers by resolving concerns with empathy and efficiency
Maintain accurate records and ensure high satisfaction scores
What’s Expected from a Great Agent
Fluent in English and Spanish
Strong problem-solving and active-listening skills
Dependable, empathetic, and detail-oriented
Comfortable working independently in a remote setting
Requirements
Quiet, distraction-free workspace
Windows 11 PC (fully updated)
8 GB RAM minimum
Dual monitors required
Hardwired internet connection
USB VoIP headset (no Bluetooth)
Why Choose QUANTUM Virtual
Workforce?
We Cover Key Fees – QUANTUM covers platform access and client
certification fees.
Certification Bonus After 90 Days – Earn reimbursement for your
drug test and background check.
Exclusive Agent Perks
Hotel & Travel Discounts
Pet Insurance
Shopping & Entertainment Savings
Wellness Programs and
more!
Support Every Step of the Way – From enrollment to certification,
we’re here to help you succeed.
Steps to Get Started
Apply – Submit your interest to join our virtual workforce
Enroll – Choose your client opportunity and complete the enrollment process
Drug Screening – Complete your mandatory screening
Background Check – Ensure compliance for your role
System & Equipment Check – Confirm your tech meets requirements
Attend Day One – Show up ready to learn, and you’re on your way!
Want to learn more about QUANTUM Virtual Workforce? Visit us here: https://www.quantumvirtualworkforce.com/
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