Client Service Specialist

Job Title: Business Development and Client Servicing Specialist
Location: Mumbai
Company: SilverTreee Media Solutions
About Us:
SilverTreee is a leading events and activations management company specializing in creating 
impactful and engaging experiences for a diverse clientele. From high-profile corporate 
activations to unique experiential events, our team is dedicated to delivering excellence and 
innovation. We are seeking a highly organized and strategic Operations Manager to oversee 
our operations and ensure seamless execution of our events and activations.
Job Summary:
We are looking for a dynamic and driven professional to join our team as a Client Servicing & 
Business Development Specialist. The ideal candidate should have a strong background in client 
relationship management and the ability to identify, pitch, and convert new business opportunities in 
the event and experiential marketing space.
Key Responsibilities:
Client Servicing:
• Act as the primary point of contact for clients, ensuring seamless communication and 
satisfaction
• Understand client briefs, interpret requirements, and collaborate with internal teams to deliver 
effective solutions
• Oversee project execution from start to finish, ensuring quality, timelines, and budgets are 
maintained
• Prepare and present client proposals, event plans, and post-event reports
• Manage approvals, feedback loops, and overall client relationship lifecycle

Business Development:
• Identify and pursue new business opportunities across industries and verticals
• Prepare tailored pitch decks, presentations, and cost estimates
• Participate in industry networking events, exhibitions, and meetings to generate leads
• Track and manage the business development pipeline through CRM or internal tools
• Collaborate with the creative and production teams to build innovative event solutions
Event-Specific Skills
• Knowledge of event planning, production processes, and on-ground execution
• Understanding of budgets, costing, and vendor negotiations
• Familiarity with experiential marketing, BTL activations, exhibitions, and corporate events
• Ability to brainstorm innovative concepts aligned with client objectives
Skills & Qualifications:
• 5 years + of experience in Client Servicing, Business Development, or Account Management 
in the events/exhibitions/MICE industry
• Strong relationship-building and account management skills
• Negotiation and conflict resolution abilities
• Strong verbal and written communication skills
• Proficient in preparing client presentations (PPT, Google Slides)
• Ability to multi-task, prioritise, and work under pressure with tight deadlines
• Knowledge of current trends in live experiences, activations, and experiential marketing
• Strong interpersonal skills and a client-first attitude
• Bachelor's degree in Marketing, Communications, Business, or related field (preferred)