Customer Support Engineer

CERRIX
CERRIX
Den Haag, Netherlands
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Location: The Hague / Hybrid
 
Hey there! We’re CERRIX, a fast-growing B2B SaaS scale-up helping organizations manage their risk and compliance in a smarter, more collaborative way.
We’re looking for someone to become the most customer-facing person in our company. If you love solving problems, talking with customers, and making complex things feel simple, keep reading.

What you’ll be doing

  • Be the first line of contact for our customers: answering questions, helping them navigate the platform, and jumping in when something goes wrong.
  • Join strategic conversations with our customers and make sure they feel heard and supported.
  • Work closely with the product team to share customer insights and help shape the future of our product.
  • Become a true product expert — you’re not afraid to dig into the application, figure things out, and find solutions.
  • Fine-tune and configure our support tooling so we can provide a top-notch customer experience.
  • Communicate clearly and confidently with customers — especially when things get tricky.
  • Play a key role in our growth by making sure our customers are happy, informed, and successful.

What we’re looking for

  • You have solid experience working with software tooling and you love learning new things.
  • You know how to work with high-value customers and build strong, trusted relationships.
  • You thrive in fast-moving environments and like taking ownership.
  • Excellent communication skills in English (Dutch is a big plus).

Bonus points

  • Experience in a B2B SaaS support or success role.
  • Familiarity with risk & compliance or related industries.
  • Dutch speaking skills.

Why you’ll love working here

  • We’re growing fast, which means lots of opportunities to make an impact.
  • You’ll work with a team that values openness, curiosity, and good humor.
  • No rigid hierarchies: we like people who take initiative.
  • You’ll be part of a company where customer support isn’t an afterthought. It’s central to our success.
  • Competitive salary and benefits to support your well-being and growth:
    • Ergonomics Voucher – Upgrade your home office with a voucher to improve comfort and productivity.
    • Quarterly Mental Health Days – Take one fully paid day off each quarter to rest and recharge.
    • Learning & Development Budget – Receive an annual personal budget of €500+ for professional development.
    • Flexible Work Location – Work from the office two days per week, with the option for occasional "workations" from inspiring locations.
Want to help us build something great?
Send us a message, tell us why this sounds like you, and let’s talk.
 

About CERRIX

Founded in 2014, CERRIX provides software services for Governance, Risk, and Compliance. The platform offers fully integrated functionality for Business Process Management, Risk and Compliance Management, and Audit. Its action-oriented features support the risk management process, complemented by automatic integrations with other systems. CERRIX is valued for its strong user-friendliness, flexibility, and swift implementations.

Our team

We’re a tight-knit crew of about 30 people, working together from our cozy office in The Hague (and from a few home offices too). You’ll find developers, product thinkers, and compliance experts all working side by side — sharing ideas, coffee, and the occasional bad joke.
We like to keep things open, honest, and collaborative. Everyone’s voice counts, and good ideas can come from anywhere. If you enjoy taking ownership, learning fast, and building things that matter, you’ll fit right in.
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