Live Chat Agent

We are looking for a Remote Live Chat Agent to assist customers with inquiries, bookings, and support through online chat. You will provide prompt and friendly service while handling multiple conversations efficiently.

Key Responsibilities:

• Respond to customer inquiries via live chat in a timely manner.
• Assist guests with reservations, cancellations, and modifications.
• Provide information on hotel services, promotions, and policies.
• Troubleshoot customer issues and escalate when needed.
• Maintain accurate records of guest interactions and transactions.

Requirements:

• Previous experience in customer service, hospitality, or chat support is a plus.
• Strong written communication and problem-solving skills.
• Ability to multitask and handle multiple chats at once.
• Basic knowledge of hotel booking systems is a bonus.
• Availability for flexible shifts, including weekends and holidays.